Refund Policy

Last updated: 3/1/2025

1. Introduction

This Refund Policy outlines the terms and conditions for returns and refunds for [products/services] purchased from Concise Affiliate Marketing through our website conciseaffiliatemarketing.com.

2. Eligibility for Refunds

2.1. Products

We offer a refund on products under the following conditions:

• The item is returned within 14 days of delivery
• The item is in its original packaging
• The item is unused and in the same condition that you received it
• You have the receipt or proof of purchase

2.2. Digital Products/Services

For digital products or services:

• Refunds may be considered within 7 days of purchase
• If the digital product or service has not been downloaded, accessed, or used
• If there are technical issues preventing access or use of the digital product or service

2.3. Subscriptions

For subscription-based services:

• You may cancel your subscription at any time through your account settings or by contacting us
• Refunds for the current billing period are not provided upon cancellation
• Prorated refunds may be considered on a case-by-case basis

3. Non-Refundable Items/Services

The following items or services are not eligible for refund:

• Personalized or Custom-made products are non-refundable items/services
• Services that have been fully performed
• Digital content that has been accessed, downloaded, or used
• Any item specifically marked as non-refundable at the time of purchase

4. Refund Process

4.1. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service
2. Provide your order number and reasons for requesting a refund
3. If returning a physical item, please wait for our return instructions

4.2. Processing Time

• Refund requests are typically processed within 14 business days
• Once approved, refunds will be issued using the original payment method
• It may take an additional 3-5 business days for the refund to appear in your account, depending on your payment provider

4.3. Return Shipping

For physical items:

• You will be responsible for paying the return shipping costs
• We recommend using a trackable shipping service or purchasing shipping insurance
• The cost of return shipping will be deducted from your refund unless the return is due to our error

5. Refunds Due to Defective or Incorrect Items

If you receive a defective or incorrect item:

• Please contact us within [number] days of receipt
• Provide photos of the defective or incorrect item when possible
• We will cover the return shipping costs for defective or incorrectly shipped items
• A full refund, including original shipping costs, will be issued once we receive the returned item

6. Cancellations

6.1. Order Cancellations

• Orders can be cancelled before they are shipped
• Once an order has been shipped, our standard return policy applies

6.2. Service Cancellations

• Service appointments can be cancelled with at least 48 hours’ notice without penalty
• Late cancellations may incur a cancellation fee of $25.

7. Right of Withdrawal (EU Customers)

If you are a customer in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive.

The withdrawal period will expire after 14 days from the day:

• On which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods (for products)
• Of the conclusion of the contract (for services)

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but it is not obligatory.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

8. Data Protection

In accordance with GDPR, personal data provided during the refund process will only be used for processing your refund and for any necessary communication related to your refund request. For more information on how we handle your personal data, please refer to our Privacy Policy.

9. Exceptions

We reserve the right to refuse a refund if:

• The item shows signs of use or damage that occurred after delivery
• The return period has expired
• The proper return procedure was not followed

10. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the “Last Updated” date at the top.

11. Contact Us

If you have any questions about this Refund Policy, please contact us at:

• Email: contact@privacyprotect.org
• Address: 10 Corporate Drive, Burlington, MA, 01803
• Phone: +1.8022274003

Appendix A: Model Withdrawal Form (for EU Customers)

(Complete and return this form only if you wish to withdraw from the contract)

To: Concise Affiliate Marketing (contact@privacyprotect.org)

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods/for the provision of the following service:

• [Product/Service description]
• Ordered on/received on: [Date]
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date: